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Direct Access Question/Tech Support?
Last Post 02 Jul 2012 03:00 PM by E. 5 Replies.
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GhouseUser is Offline
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Ghouse

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30 Jun 2012 04:31 PM
    I just graduated from basic and while I was there the Reservists were told that we had to fill out a questionnaire (ASQ I believe) on Direct Access, except that during that class Direct Access was down.  When we went back on the scheduled date, we still couldn't get on.  Now I have reported to my unit, gotten my CAC so that I can try to access my necessary files and such and of course I can't get in from my home computer because of certificate problems.  I've downloaded a bunch of drivers following the instructions from a link my mentor sent me, but I'm still having issues.  Have any of you fought and won this battle, or is there some kind of tech support available for us to make sure we can get done what we need to get done as Reservists?  Thanks for any help you can give!
    EUser is Offline
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    E

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    30 Jun 2012 06:20 PM
    What link did he send you? They recently updated the software about 4 or so weeks ago and people were having issues logging in. If you post the link I can see if the software you downloaded is out of date.

    I'm going to sound like a broken record but you can call 1-855-CGFIXIT for any computer/phone/account issue. It's the 24 hour IT help desk. You can call them and they'll work with you to get a resolution and if they can't they'll create a ticket and direct it to your local ESD or to one of the Centers of Excellence.
    BellsUser is Offline
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    Bells

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    30 Jun 2012 09:44 PM
    I've never won the CAC card reader battle because I have mac,

    But for Direct Access ya contact the FIXIT help line because they will set up your account and then you can get into it without a CAC or anything... you can use direct access from any computer. The only things I find I wish I can access from home is the CG Portal.
    You can only make yourself look bad.
    EUser is Offline
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    E

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    01 Jul 2012 02:18 AM
    there's been CAC support for macs for a while...it's confusing as hell....but it's there.
    GhouseUser is Offline
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    Ghouse

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    02 Jul 2012 11:14 AM
    Thanks I'll give that a shot.
    EUser is Offline
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    E

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    02 Jul 2012 03:00 PM
    You can also access the CGPortal from home.
    https://cgportal.uscg.mil
    You are not authorized to post a reply.


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